Things to know before checking in
Drop Off/Pick Up
Guests can be checked in to their accommodations during the following times:
Monday – Saturday : 9 AM – 4 PM
Sunday: 2 – 4 PM
Late Check in available by appointment
Guests can be Picked Up:
Monday – Saturday 9 AM – 3 PM
Late and Sunday Pick Up available by appointment
Should pet parents be unable to pick up on their scheduled day, we will do our best to accommodate but you may incur additional fees. Please notify us immediately if you need to pick up your pet later than your scheduled day.
All Fur-Babies need to be current on vaccinations and have records on file. Records can be uploaded through the customer portal or sent to us ahead of your stay. Vaccines include Rabies, Bordatella, Canine Distemper, Parvo, and Feline Distemper. Please email digital vaccination records to firstname.lastname@example.org or fax hard copies to 704.741.1191.
Puppies and kittens need to be a minimum of 8 weeks old and current in their vaccine series.
All guests will be given a check-in health screening and we can not accept guests with open wounds, signs of a contagious illness, or recovering from a surgical procedure or injury.
Bed & Bark’s design allows us to properly handle all guest needs including any type of aggression including people, submissive, intact or in heat, possessive, or destructive. Please note any needs in your reservation or at check-in so we can ensure a safe and enjoyable stay for both your pet and staff.
While we encourage pet parents to bring their own food to help prevent any stomach upset, we do offer a high quality house food, Orijen, for a daily fee. If you do bring your own food, please either bag portions or place in an airtight container with a scoop labeling your pet’s serving size.
Toys and Comfort Items
Comfort items can be brought along with your pet, if they do not pose a risk to their safety. Please have all items labeled with your name and phone number. We have several “boarding safe” items available in our boutique if a fun, new toy is in order!