My fur baby had a good night. They followed my instructions for giving medicine and ensured she ate something.

Love it here & thankful for a kind team. We have been leaving our dogs (who are like our fur-babies) here for the last year +. I feel comfortable knowing they take great care of them and keep them safe.

I was pretty disappointed my dog didn’t get his nails trimmed even though we scheduled it when we booked. When I went to pick him up, no one mentioned they didn’t get around to it until I noticed his nails right before we left. I was charged for the service, but once I brought it up they refunded me. It seems like there’s a lack of communication between staff. Everyone was friendly enough but I expected a little more enthusiasm from the staff based on all the positive reviews. I think they offer cameras in the suites, but no one ever explained this amenity to me. They offer postcard updates with photos of them playing with your dog, but this is something most boarding facilities offer now. My dog only got 10 minutes of play time from 3pm- bedtime his first day, but I do like that he has access to an indoor/outdoor grass patch. I’m not sure if my dog will stay here again or if we’ll try somewhere new.

We selected Bed & Bark due to the quality of the facility and the positive online reviews. Unfortunately, our experience with them turned out to be a nightmare. We have an older dog that requires twice daily medications. In advance of our pup's stay, we prepackaged all meds in pill pockets for ease of distribution. When we dropped off our dog, we informed the check-in staff that our pet would be anxious since he had not been in boarding since the loss of his sister a year ago. We informed the check-in staff of the various medications our dog was taking so they knew the purpose and importance of these meds. We received our first postcard late afternoon showing our dog's private playtime. The adjectives provided in the postcard (i.e., happy) did not match the photos. Our pup looked extremely stressed and distressed...his ears were down and back, he was panting, his tail was between his legs. The postcard was modified early evening to reflect that our pup did not take his nightly meds. I tried to phone Bed & Bark (got voicemail) to inform them that it was critical that our pup takes his meds or he would be in danger of withdrawal symptoms or seizures. If he would not voluntarily eat the prepared pill pockets, they would need to forcibly feed them to him. After several hours and no callback, I sent an email and left another voicemail message to inform them we would leave our retreat (prepaid expense) to return home to pick up our pup. When we arrived at Bed & Bark the next morning, I inquired if they had given our dog his morning meds. They informed me he did not take them. While we were waiting for them to pack up his belongings, I observed that private playtime consists more of the staff taking photos of the pet rather than engaging with them in play. One staffer took a couple of photos and then browsed social media, totally ignoring the dog. I cannot believe that Bed & Bark actually charged me for this nightmare of an experience. When we arrived home with our dog, he experienced a bad seizure, likely from Bed & Bark staff neglecting to give him his last two doses of medicine. I provided the facility with feedback that they need to train their staff to administer medications properly and to teach them to understand pet body language. I would also expect private playtime to include the staffer either walking or playing with the pet. If your pet requires daily medications or special attention, I suggest you avoid Bed & Bark at all costs.

We love Bed and Bark. The staff is great and our dog always has a great time there! We know that our pup is well taken care of when he stays at Bed and Bark! Highly recommend!

We love Bed and Bark. Our Retriever mix Chewy is a little bit on the special needs side and it can be tough to let him stay anywhere. With Bed and Bark, we get daily updates from them, Chewy always looks so happy in his photos and we know that we can trust them to handle his meds and needs. Pricing is affordable, they take great care of our babies when we drop them off. They give Chewy the attention and care he needs with meds and special needs. I would give them more stars if I could.